Shipping Policy

Last updated: June 16, 2026

Order Processing

At Jornea, we strive to process all orders within 1–2 business days. Once your order has been dispatched, you will receive a tracking email with details on how to monitor the status of your shipment.

Domestic Shipping — United States

We offer various shipping options to ensure your order arrives promptly. The following rates and estimated delivery times apply:

Shipping Method	Rate	Estimated Delivery
Standard/Free	Free	5–7 business days
Expedited	Calculated at checkout	3–5 business days
Express	Calculated at checkout	1–3 business days

International Shipping

For orders shipped outside the United States, please allow 7–21 business days for delivery. Please note that customs and duties are the responsibility of the customer, and any applicable fees will be paid by the recipient.

Order Tracking

Once your order has been dispatched, you will receive a tracking email with details on how to monitor the status of your shipment. You can use this information to track your order from our warehouse to your doorstep.

Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact us at support@jornea.shop within 10 days of the estimated delivery date. Please include your order number and photos of the damaged items, if applicable. We will work with you to resolve the issue promptly.

Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to reach out to us at support@jornea.shop. We're here to help and look forward to hearing from you.